Important Information
Policies
To help make your stay at Montien Hotel Surawong Bangkok in Bangkok as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Simple policies designed to make every stay stress-free.
Check-in & Check-out
- Check-in: From 14:00
- Check-out: By 12:00 noon
Early arrivals and late departures are subject to availability and may involve additional charges.
Identification & Age
Guests must present a valid photo ID and booking confirmation at check-in. The minimum age for check-in is typically 18 years.
Deposit & Payments
A refundable deposit may be required at check-in to cover incidental charges. Major credit cards and cash are accepted.
Smoking Policy
Designated smoking areas are available. All guest rooms and indoor public spaces are strictly non-smoking to ensure a comfortable environment for all.
Pets
Pets are not permitted at the property. Service animals are welcome in line with accessibility requirements.
Cancellations
Cancellation terms depend on the chosen room rate and booking platform. Flexible rates usually allow cancellations up to a set time before arrival without penalty, while promotional or non-refundable bookings are charged in full. Guests are advised to review their reservation details carefully.